Frequently Asked Questions
Q: How can I trust the quality and authenticity of your jewellery? A: We are committed to transparency and trustworthiness in every aspect of our business. We source our materials from reputable suppliers and our expert artisans craft each piece with the utmost care. For added peace of mind, we authenticate diamonds on the spot prior to purchase, ensuring you receive exactly what you expect.
Q: Do you offer custom jewellery design services? A: Yes, we specialize in custom jewellery designs. Our process involves close collaboration with you to bring your vision to life, ensuring a unique and personal piece. Contact us for more details on how to start the custom design process.
Q: I'm not sure about my ring size. Can you help? A: Absolutely! Finding the perfect fit is crucial. We have a comprehensive sizing guide on our website to help you determine your ring size accurately. If you need further assistance, our team is always here to help.
Q: Is it possible to resize a ring after purchase? A: We understand that accurate sizing can be challenging. We offer resizing services for rings purchased from us. Please contact us to discuss the specifics and any associated costs.
Q: Can I exchange or return a ring after purchase? A: We want you to be completely satisfied with your purchase. While we do not offer exchanges or returns once a payment is made, we ensure complete transparency and satisfaction before the transaction is finalized. Our team will work with you to make sure you're happy with your choice before you commit.
Q: What payment methods do you accept? A: We strive to make your purchasing experience as convenient as possible. Although we do not accept credit cards, we accept a variety of payment methods including cash and cryptocurrency. For more details on how to proceed with your preferred payment method, please contact us directly.
Q: How do I take care of my jewellery to ensure its longevity? A: Your jewellery deserves the best care. We recommend regular cleaning and proper storage away from direct sunlight and moisture. Avoid exposing your jewellery to harsh chemicals. For more care instructions, please visit our website for more information.
Q: Do you have a physical store or showroom where I can view the jewellery? A: Currently, we operate exclusively online with detailed descriptions and high-quality images of our products on our website. However, we do encourage and welcome you to visit us and view our exquisite collection in person. Do contact our team to arrange for the viewing.
Q: Do you offer international shipping? A: Yes, we provide international shipping. Shipping costs and delivery times vary depending on the destination. Please contact us for specific details regarding international orders prior to your purchase.
Q: How can I stay informed about your latest collections and offers? A: Stay updated with our latest collections, exclusive offers, and news by subscribing to our newsletter, following us on social media, or regularly visiting our website.